Store Policies

SHIPPING

All orders will be processed within 1-3 business days after the receipt of payment.

Orders are sent via Royal Mail Tracked 24 or 48 hour delivery services. 

Last Posting Date for Christmas

The last day to order for Christmas will be Thursday 19th December. To ensure delivery before Christmas please choose Next Working Day delivery at checkout. While every effort will be made to deliver your order quickly, we highly recommend posting as early as possible to ensure it reaches its destination in time :)

Shipping Costs

Orders over £100 qualify for free shipping. This is automatically applied at checkout. 

Under 2kg

Tracked 48 (2-3 Working Days): £3.39

Tracked 24 (Next Working Day): £4.25

Over 2kg

Tracked 48 (2-3 Working Days): £6.65

Tracked 24 (Next Working Day): £7.69

EU and International Shipping

For EU and International shipping, please email us for a quote: hello@achillea.store

ORDERS

Gift Notes 

Let us know at checkout if the order is a gift. You will have the option to add a custom note which will be handwritten and included in the parcel - don't forget to include your name too.

Gift Wrapping

Every single order is picked, packed and wrapped with care. We care about the details so every order will be wrapped carefully and beautifully presented. Our packaging, tissue paper and cards are recyclable and biodegradable, and we often utilise deadstock fabric to wrap your orders. We highly encourage you to save and reuse the packaging for your own gifts!

Tracking Your Order

You will receive a tracking number with your order so you can see where your parcel is. We have the same information as the customer and once the parcel has been delivered to Royal Mail, we cannot accept responsibility for any missing or lost items. Please see our Terms of Service for more details.

RETURNS

Returns & Exchanges

Please email hello@achillea.store with the reason for your return / exchange.

You can return your purchase within 14 days after delivery. Refunds or replacements will not be issued for products that have been open, used or damaged. The product must be in its original packaging and you must be able to provide receipt or proof of purchase. 

It is at your own risk and expense to return the product to us for refund or replacement.

Items that are perishable, personal and sale goods are excluded from this returns policy.

Damaged Items

Please contact us within 7 days of your order arriving at hello@achillea.store if your items or products are damaged, defective or there are any issues with your order. 

YOUR PRIVACY

Newsletter Subscriber List

Join our mailing list to be the first to know about new products, announcements, seasonal tips, recommendations and more. We will never share your personal information with any third parties.

Please see our Terms of Service for more details.

DISCLAIMER

Achillea's products are not intended to diagnose, treat or cure any disease. We recommend that you consult your doctor, physician or health professional if you need to treat serious skin conditions or want to start a new dietary supplement program, especially if you are pregnant, nursing, or taking any form of medication.